Refund & Return Policy – Helixvera
At Helixvera, product quality, integrity, and customer safety are our highest priorities. Due to the sensitive nature of our products, all sales are considered final and are subject to the policy outlined below.
No Returns or Refunds
All products sold by Helixvera are intended for research, wellness, and informational purposes only unless otherwise stated. Because of the nature of these products, we do not accept returns or provide refunds for:
- Ordering mistakes
- Change of mind
- Incorrect product selection
- Misuse or improper handling
- Opened or used items
This strict policy helps us maintain product quality, safety standards, and inventory integrity for all customers.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or if you receive the wrong item, you must contact us within 48 hours of delivery.
Please email our support team at [email protected] and include:
- Your order number
- A detailed description of the issue
- Clear photos of the package and product
Our support team will review your case and determine whether a replacement or alternative resolution may be provided.
Replacement & Refund Eligibility
Refunds or replacements may only be considered in limited situations, including:
- The order was not delivered due to an error caused by Helixvera
- The wrong item was shipped
- The product arrived significantly damaged or defective
- A replacement is not possible after review by our support team
Requests submitted outside the required reporting timeframe may not qualify for review.
Non-Eligible Situations
Helixvera does not provide refunds, replacements, or returns for:
- Products that have been opened or used
- Orders returned without prior authorization
- Delays caused by shipping carriers or customs
- Incorrect shipping information provided by the customer
Contact Us
If you have any questions regarding your order or this policy, please contact our support team:
Email: [email protected]